Transit is critical to the health of our communities and the greater transport network.
Writing directly to your representatives and our government's decision-makers lets them know that funding transit properly should be a priority.
Attend a Public Meeting
Speak directly to your transit agency's board members or project managers. Stay informed about transit projects and issues. Public meetings are a great opportunity to connect with your agency's leaders.
Spread the Word
Share the issues with transit highlighted on this blog and start a conversation! There's no better way to make an impact than to become an active advocate yourself.
Voluneer with Us
Support our shared vision of a comprehensive network of frequent, reliable, high-quality buses and trains that work together seamlessly to unlock our region.
When giving feedback to your agency, please keep in mind some simple guidelines. Remember, an effective complaint can trigger positive steps to solve a service problem.
How to Complain Effectively
- Call and speak with a customer representative about your complaint:
- - MBTA Customer Support Services weekdays 6:30 AM to 8 PM and weekends from 7:30 AM to 6 PM ( TTY: )
- Write about your complaint to:
10 Park Plaza, Suite 3910
Boston, MA 02116
- Via the web:
- mbta.com and click on Contact Us
- Submit your complaint as soon as possible, while the details are still fresh in your mind. Include as many details about your trip (start time, end time, bus number, etc) that will help the agency investigate your complaint.
- Here’s what they need to know:
When did the problem occur, date and time? Where did it occur? Did it involve your driver, another customer, station staff, the vehicle, or something else?
Inspired by the MTA's paratransit newsletter article 'How to Complain Effectively'.